退款政策

We want you to be sure SimplePOS is right for your business before you pay. This policy explains the free trial, cancellation and when we give refunds. It forms part of our Terms of service.

Try before you pay

Every new account starts with a free trial of 30 days with the features of your plan. No payment card is needed, and nothing is charged automatically when the trial ends.

Cancelling

You can cancel a paid plan at any time from your account or by contacting us. The plan stays active until the end of the period you have paid for and is not renewed. You can export your data before the period ends.

When we refund

• First payment: if you are not satisfied, ask within 14 days of your first paid subscription and we will refund that payment in full.
• Charged in error: duplicate payments or amounts taken after a cancellation that reached us before the renewal date are always refunded.
• Long outage: if the Service is unavailable for more than 72 hours in a row because of a fault on our side, we will credit or refund that part of the period on request.
• Yearly plans: if you cancel a yearly plan within 30 days of a renewal, we refund the unused full months, less any discount that depended on the yearly term.

Apart from the cases above, payments for periods that have already started are not refundable, and we do not refund partial months. Hardware, installation or training bought from a partner is covered by that partner’s own terms.

Nothing in this policy limits rights you have under consumer law where you live.

How to ask for a refund

Email support@simplepos.business from the address on your account with your business name and the invoice number. We reply within 3 business days and send approved refunds to the original payment method within 10 business days (your bank or provider may take longer to show it).