Frequently asked questions

Point-of-sale, stock and accounts software for small and growing businesses. It handles billing, receipts, stock, purchases, customers and credit, expenses, accounts, reports, staff and several branches in one place.

No. It runs in a web browser (Chrome or Edge recommended) on a computer, laptop, tablet or mobile phone. Open www.simplepos.business and sign in.

Grocery and general stores, pharmacies, garments and shoes, auto parts, bakeries, sweets shops, restaurants and cafés, mobile and electronics shops, hardware and paint, service businesses (repairs, salons, clinics) and businesses with several types under one owner. Each type gets ready screens and fields.

Press Start free trial on the website, enter your name, business name, business type, mobile, email and a password. Your account is ready immediately; no card is needed. The trial length is shown on the website.

A 7-step setup opens: company, branding, business type, branches, users, subscription and go live. Each step saves as you go, and Skip is available from step 2, so you can finish later.

Yes. Click your name at the top right → Language → اردو. The screen turns right-to-left. The owner sets the shop’s default language in Settings → Company & region.

Yes. Choose the country, currency and time zone in the setup or in Settings → Company & region.

Press F1 or the ? button on any screen. It explains that screen, has a search box and a guided tour. You can also open a Support request or ask the assistant on the website.

Use Forgot password on the sign-in page, or ask the owner to press Reset password in Users. After several wrong attempts the account locks for 15 minutes; the owner can press Unlock.

Yes. The same browser can keep different accounts signed in on different tabs, for example your shop and a demo shop.

There are monthly plans for every size of business. Current prices are on the Pricing section of the website, and partners may show their own prices on their partner websites.

Plans differ in how many users, branches and POS terminals (tills) you can have, and which modules are included — for example accounts, loyalty, campaigns, online shop, FBR or API. The Pricing section lists each plan’s limits and modules.

Yes, plans can be paid monthly or yearly where a yearly price is shown. Choose the billing cycle in Subscription → Change or renew plan.

No. Sign up and start selling; you choose a plan before the trial ends.

Open Subscription and press Change or renew plan. You can upgrade at any time; the screen shows the new price before you confirm.

Open Subscription, press Pay on the invoice and follow the payment details shown, such as bank transfer. Your plan is renewed once the payment is recorded.

Yes. Enter it in Change or renew plan before you confirm.

You see a reminder before the end date. After it, there is a short grace period; renew during that time to avoid any interruption.

That module is not part of your current plan. Upgrade in Subscription, or contact us to add the module.

Subscription shows your plan, renewal date, usage (users, branches, terminals, storage), invoices and payments, and subscription history.

Open POS on that device and press Use this device on a terminal marked Free. If the terminal was used on another device, press Move here. This is done once per device.

Every till needs an open shift to take money. Go to Cash shift → Open shift, enter the cash in the drawer and press Open shift.

Add items (scan, search or tap a tile) → choose a customer or discount if needed → press Pay (F9) → choose the payment method → Complete sale → print, invoice or WhatsApp the receipt.

Yes. Click in the search box (or press F2) so the badge says Scanner ready, then scan. Most USB and Bluetooth scanners that type like a keyboard work.

Tick Sold by weight on the product. The POS then asks for the quantity in kg, for example 0.5.

For one item, tap ⋯ on the line → Add discount. For the whole bill, tap Discount under the cart and choose Percent or Amount. The owner sets the highest discount allowed.

Yes. In Take payment press + Split payment and add the second method.

Cash, Card, Mobile Wallet, Bank Transfer and Customer Credit (credit needs a customer to be chosen).

Press Hold, give the bill a label, and serve the next customer. Bring it back from Held orders → Recall.

Yes. After the sale press WhatsApp to send the receipt to the customer’s number. You can also Print a receipt or an A4 Invoice.

No. Prices come from Products, so they stay the same for every cashier. Use a discount if you need to reduce the price.

Its stock is zero. Receive a purchase or Adjust the stock; the owner can also allow selling at zero stock in Settings.

Press Close shift, count the cash and type it in Cash counted in drawer. The screen shows Expected, Counted and Difference; explain any difference in Note and press Close shift.

Opening cash + cash sales + cash customer payments + cash in − cash out − cash refunds − expenses paid from the drawer. The Drawer panel on the Cash shift page shows each part.

On Cash shift use Cash in (for example change from the bank) or Cash out (for example a bank deposit), enter the amount and a reason, and press Record.

Open the sale in Sales → Return items → enter how many come back → choose Refund to (Cash, or Customer Credit if the sale had a customer) → write a reason → Refund. A cash refund needs an open shift.

Yes. Returned items are added back to stock, and the Returns tab in Sales lists every refund.

Void cancels a sale made by mistake and only works in the current open shift. For an older sale, use Return items.

Some actions, such as returns, voids or discounts above the limit, need a manager when a cashier does them. A manager types their Manager PIN and presses Approve. The owner chooses these actions in Settings → Tax, selling & approvals.

Yes. Shift history on the Cash shift page lists every shift. In Sales, open any sale and press Print or Invoice to reprint it.

Products → Add product: photo, name, category, unit, selling price, cost price, tax rate, barcode, low stock alert and opening stock, then Save product. The SKU is made automatically.

Yes. Save your Excel sheet as CSV with the columns name, category, price, cost, stock, sku, barcode, unit, reorder_level, tax_rate, then use Import on the Products screen. A row with an existing SKU updates that product.

Pharmacies, bakeries and sweets shops get a ready list button, such as Ready medicine list, to load common items quickly.

Choose Has variants (size, colour…) when adding the product. Each variant gets its own price, barcode and stock.

Open the product in Products, edit the selling price and save. The new price is used on the POS at once.

A product with no sales can be deleted. A product with sales history is archived instead, so your old reports stay correct; untick Active to hide it from the POS.

The Dashboard shows low-stock alerts, and Inventory can be filtered to Low stock or Out of stock. Set Low stock alert at on each product.

Inventory → Adjust on the item → Set count (or Add / Remove) → choose a reason such as Stock count, Damaged or Expired → save. The screen shows the old stock, the change and the new stock first.

No. Stock goes down on every sale and up on every purchase and return by itself. Adjust only for counts, damage and losses.

Yes. Inventory → Stock movements lists every sale, return, purchase and adjustment with date and quantity.

Customers → Add customer: name, phone, email, NTN/CNIC, address, credit limit and any opening balance. At the POS you can also tap Walk-in → New customer.

Choose the customer on the POS and pay with Customer Credit, fully or partly. The amount is added to the customer’s balance.

Open the customer → Receive payment → enter amount and method → Receive. Cash payments are counted in the open shift.

Tick Only with balance in the Customers list, or check “customers who owe you” on the Dashboard. Each customer page shows the full Account ledger.

Yes. Set a Credit limit on the customer (0 means no limit). A credit sale above the limit is refused.

Switch them on in Loyalty points → Points rules: points per amount spent, the value of one point, points needed before use, the most of a bill payable by points, and a welcome bonus. Customers earn points automatically.

Choose the customer on the POS; the cart shows their points and the cashier presses Use (or Don’t use).

Yes, with Campaigns → New campaign. Pick the channel, who should get it (all customers, recent buyers, customers not seen for a while, customers who owe money and more) and the message.

“By hand” campaigns are free: WhatsApp opens for each person, or you download the list for your SMS service. Automatic sending needs your own SMS, WhatsApp or email provider, set up in SMS & WhatsApp setup.

Yes. Campaigns → Design studio has ready templates for posts, stories and short videos, and an AI designer when your plan includes it.

Yes. Restaurant businesses get Tables, a Kitchen screen and Dine-in, Takeaway and Delivery orders on the POS.

Tables → Setup → Add tables: a name prefix, numbers (for example T1 to T10), the area and seats. Tables with a running bill turn orange.

On the POS choose Dine-in, pick the table, add items and press Send to kitchen. The kitchen screen shows the ticket; staff move it through Preparing, Ready and Served. Tickets older than 20 minutes turn red.

Yes. Each table keeps its running bill. When the guests leave, open their table and press Pay as usual.

Yes. Job cards record the customer, the item, serial/IMEI or registration number, problem, technician, estimate and parts. Take an advance, then bill the job on the POS and send the slip by WhatsApp.

Yes. Appointments → New appointment with service, staff, date, time and phone. Mark Arrived or No-show, then bill the service on the POS.

Yes. Add people in Services & staff → Technicians / staff. Choose Done by on the sale line, and the Commission tab shows what each person earned.

Yes, with Online orders → My online shop. Switch the shop on, set delivery or pickup, fees and areas, and share the shop link or QR. Orders arrive in Online orders and are billed on the POS.

Expenses → Add expense: amount, date, category, how it was paid and a note. Tick Paid from the cash drawer when the money came out of the till, so the shift’s expected cash stays right.

No. Sales, purchases, expenses and customer payments go into the books automatically. Use vouchers only for things the POS does not know about, such as a loan or an owner’s investment.

Trial balance, Income statement and Balance sheet for any period, plus the ledger of every account. Accounts → Overview shows cash and bank, what customers owe, what you owe suppliers, stock at cost, profit this month and sales tax collected.

Accounts → Vouchers: Payment (money out), Receipt (money in) or General voucher (journal entry). A wrong voucher can be voided.

The Dashboard shows today’s sales against yesterday, bills, average bill, payment methods and profit this month. Reports gives the details for any dates.

Overview (daily sales, payment methods, sales by hour and category), Products (best and slow sellers), Profit and loss, and Customers and tax. Pick any period and, with several branches, a branch.

Yes. Press Print to print or save as PDF; tables have CSV to open in Excel. The ledger and trial balance also have Export and Print.

Yes, when you receive stock with Update product cost (weighted average) ticked; the product cost then follows your real purchase prices.

Users → Add user: name, email and role, and optionally a branch and an approval PIN. Press Add and invite; the person receives a temporary password by email.

Administrator (owner, everything), Manager (selling, returns, voids, cash shift, stock, purchases, customers, expenses, reports), Cashier (selling, cash shift, customers), Storekeeper (products, inventory, purchases, suppliers) and Accountant (expenses, accounts, reports).

Yes. Each role only sees its own screens, and a user limited to one branch sees only that branch’s sales.

Press Deactivate on their row in Users. Their past sales stay in your records; they can no longer sign in.

Yes. Settings → Activity log lists important actions with the user and time.

Yes, depending on your plan. Add them in Branches & terminals; reports can be filtered by branch.

Yes. Settings → Receipt designer: 58 mm, 80 mm or A4 paper, logo, header, tax number, website, cashier name, QR code, footer and terms, with a live preview. Invoices have their own designer.

Yes. Branding sets your name, logos, colours, sign-in background and footer for screens, receipts, invoices, emails and WhatsApp messages.

Settings → Data export & backup: download CSV files or a Full backup (JSON), and restore a backup when needed. Taking a monthly backup is good practice.

Each business’s data is kept separate, you sign in with your own password, and staff see only what their role allows. Keep passwords private and deactivate staff who leave. See the Privacy policy on the website for details.

Yes, for businesses in Pakistan. Choose POS Integration (Tier-1 retailers) or Digital Invoicing (sales-tax registered businesses) in FBR. Each sale is reported and the receipt shows the FBR invoice number and QR code.

In FBR, choose the system, then the environment — start with Simulate to practise, then Sandbox and Production — and enter your POS ID and security token from FBR IRIS. Put the PCT code on each product, press Save and Send a test invoice.

Sales still need the internet to be saved in SimplePOS. Invoices that cannot reach FBR wait and are sent automatically when FBR is reachable. Keep a mobile hotspot as a backup connection.

Yes, with API & integrations. Make an API key to read products, stock, customers, sales and orders, add customers and place orders. Orders placed by the API appear in Online orders.

Any receipt printer (58 mm or 80 mm thermal) or office printer that prints from your browser. Choose the paper size in Settings → Receipt designer; a black-on-white receipt logo prints best.

Yes. All screens work on a phone; the main menu items move to a bottom bar and the rest are under More. Owners can check the Dashboard from anywhere.

Fill in Apply to become a partner in the Become a partner section of the website. Our team calls you, agrees your commission and partner prices, and creates your partner account; you receive your sign-in by email.

Your own brand, logo and colours on the website and the app, your own partner website and sign-up links, every trial from your link as your client, and a commission on every payment your clients make, with a partner dashboard.

When your client pays a subscription invoice and the payment is recorded, you earn your commission percentage of that payment. Trials and unpaid invoices earn nothing, so renewals matter.

Add your bank account (IBAN) or mobile wallet in Payouts, then press Request payout when the available amount passes your minimum. Each request shows as requested, paid or rejected.

Anyone can join free from Refer & earn on the website, get a personal link, code and QR, and earn a one-time reward when a business they refer pays its first subscription. The current reward is shown on the website.

A partner manages clients under their own brand, supports them and earns commission on every payment. A referrer only shares a link and earns a one-time reward per business; SimplePOS looks after the client.

When it opens your link and starts a free trial within 30 days on the same device. Self-referrals, fake sign-ups and businesses that came through a partner’s link are not counted.

Fill in the join form again with the same mobile number. If you gave an email when you joined, the dashboard link is emailed to you again; otherwise contact us on WhatsApp.